Warranty

At GoodVibeSleep (GVS), we build our products to last. Sometimes even the best quality products can fail. In the event you have any issues with your purchase, our warranty is here to make sure you're taken care of.

The warranty begins the date you purchase a GVS product and is only valid for the original purchaser. If a defect occurs during the warranty period, GVS will repair or replace the defective product in a reasonable amount of time. We do not cover anything outside normal usage of our products.

Bed Frames & Bases

All of our bed frames and bases are covered by a 10-year limited warranty ("Limited Warranty"). Warranty only covers normal usage of the product.

Replacement policy:

  • Years 1-2: Full coverage, we pay for everything. Our expert repair associates are available by phone, or a technician will come to your home if needed.
  • Years 3-10: Repair or replace parts/bed frame if deemed defective. We cover 50% of the fees, including parts & labor.

Does cover:

  • Defects in components or craftsmanship
  • Motor & components

Does not cover:

  • Structural or visual damage from out of the ordinary usage.
  • Physical damage or abuse to the materials, including burns, cuts, tears, liquid damage, rust.
  • Any base sold by resellers or individuals that are not authorized retailers
  • Damages caused by repairs or parts replacements by unauthorized people
  • Recommended weights are exceeded which damaged the frame (750 lbs, including the weight of the mattress)

Mattresses

All of our mattresses are covered by a lifetime limited warranty ("Limited Warranty").

Replacement policy:

  • Years 1-3: Full replacement at no charge if deemed defective
  • Years 4-10: Repair or recover mattress if deemed defective. $99/each way travel fee. No other fees
  • Years 11-25: Prorated replacement charge of 50% of the original purchase price for replacement if deemed defective.
  • Years 25+: Prorated replacement charge of 60% of the original purchase price for replacement if deemed defective.

Does cover:

  • Permanent impressions greater than 1”
  • Defects or deterioration in the cell structure of the foam
  • Abnormal sagging

Does not cover:

  • Mattress fabric due to normal wear and tear
  • Softness increase after break-in period
  • Decrease in recovery speed after break-in period
  • Bed height or sheet fit
  • Stains, which void the warranty
  • Normal comfort impressions
  • Damage to mattress construction due to improper foundations/support
  • Unopened compressed mattresses for more than 60 days

Our mattresses are designed to be used on foundations/bases with solid support. Slatted wood or metal foundations should be spaced no more than 4 inches apart, or completely solid wood or metal foundations. Using old box springs will void your warranty. We will require proof of a proper foundation upon submission of a warranty claim. For additional information, please contact us.

All warranties herein shall not apply if the product has been stained, abused, burned, damaged, moisture-saturated, or cut/torn. We reserve the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." This warranty is valid only for the original purchaser. Proof of purchase is required for all warranty claims.