We ship all our products with FedEx® delivery services within the contiguous US. For Hawaii or Alaska, please get in touch with us. International shipping is not available at this time. For product lead times, please see product detail pages.
Bed Frames & Mattresses
 FedEx® Ground
- 3-5 business days
- Delivers anywhere in the contiguous US
- Insured against damages
- May ship fully assembled
Damages
In the unfortunate event your unit arrives damaged, please contact us immediately by email, phone, or live chat. If the unit has significant damage and cannot be easily repaired, please refuse the shipment. Shipping damages are insured, and we will send you a replacement unit at no cost. We require all damage to be reported at the time of delivery. No exceptions.
We do not cover damages caused during:
- Moving and/or installation in home
- Due to liquid or chemical spills
- Anything outside of normal use or wear
Please take photos of your unit damages and email them to us: support@goodvibesleep.com.
Cancellations
Orders can be cancelled at any time before an item ships, with no fees or penalties. Once an item has been shipped, early-return fees will apply. To avoid any early-return fees, we ask that you try your new furniture piece for at least 7 days from the date of arrival. Early return fees include 10% of the product purchase price + initial shipping costs (to be quoted).
High-Rise Buildings/Apartments
High-rise buildings and apartments may require premium services for door delivery. Please check with your concierge or building manager. We are not responsible for any additional fees or charges to bring it up to your room. Return fees will apply if you deny delivery. Contact us for more information.
Lost/Stolen
GoodVibeSleep and FedEx take full responsibility for any packages lost during transit. However, if a package is lost or stolen post-delivery, neither FedEx nor GoodVibeSleep can be held accountable. We kindly request our customers to keep an eye on tracking updates and ensure someone is present at the time of delivery.