Damages

In the unfortunate event your unit arrives damaged, please contact us immediately by email, phone, or live chat. If the unit has significant damage and cannot be easily repaired, please refuse the shipment. Shipping damages are insured and we will send you a replacement unit at no cost. We require all damage to be reported at the time of delivery. No exceptions.

We do not cover damages caused during:

• Moving and/or installation in home
• Due to liquid or chemical spills
• Anything outside of normal use or wear

Please take photos of your unit damages and email them to us: support@goodvibesleep.com. 

Cancellations

Orders can be cancelled at anytime before an item ships, with no fees or penalties. Once an item has been shipped, early-return fees will apply. To avoid any early-return fees, we ask that you try your new furniture piece for at least 7 days from date of arrival. Early return fees include 10% of product purchase price + initial shipping costs (to be quoted). 

High-Rise Buildings/Apartments

High-rise buildings and apartments may require premium services for door delivery. Please check with your concierge or building manager. We are not responsible for any additional fees or charges to bring it up to your room. Return fees will apply if you deny delivery. Contact us for more information.

Lost/Stolen

GoodVibeSleep and FedEx take full responsibility for any packages lost during transit. However, if a package is lost or stolen post-delivery, neither FedEx or GoodVibeSleep cannot be held accountable. We kindly request our customers to keep an eye on tracking updates and ensure someone is present at the time of delivery.